AussieSpin Casino - Player's winnings have been confiscated.

I de deposited 23 dollars and got a 35 dollar new registration bonus with a five times playthrough I then figured I had completed the playthrough and submitted $450 withdrawal which was then rejected due to suspicious betting or illegal gambling by the system the screenshots below give you a better understanding. They refunded my 23 dollars but I feel it not right or fair to me when I did nothing wrong. Hopefully you can help me or at least warn people? Thanking you Joelene

Dear joelenecharles81,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the full KYC verification?

Could you kindly confirm if this is the bonus you activated?

Do I understand correctly that the casino left only the initial deposit in your account?

I have to warn you that this casino looks very shady. There are no general Terms and Conditions, the rules for the bonus are very vague, and the licenses are most probably fake. We are currently reviewing the casino and adding it to our database.

Nevertheless, I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika

Yes that is the bonus that I used and they left only my initial deposit in the account, pretty sure my KYC verified but i can verify again if they request that. I wish I had run there name on your website prior to playing I will check the status of the casinos with you guys going forward. I hope that you guys can help but at least at worst this will hopefully stop it from happening to someone in the future. If you require anything else from me please don't hesitate to ask ?

Thanks again Joelene

Thank you very much, joelenecharles81, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, joelenecharles81,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear AussieSpin Casino team,

Could you please explain the player's situation in more detail? Why have the disputed winnings been confiscated, and what rules were applied in this case?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thanks Branislov for helping me on this one I really appreciate it. I was so disappointed when they cancelled my withdrawal and took what I had one. Although they did refund what I deposited it was like I played for no reason and what if I win again on that but couldn't withdraw too sceptical for me. I have attached some extra messages I had with aussiespin7 in relation to this cancelled withdrawal.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear joelenecharles81,

Unfortunately, since we have not received any relevant response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

"Fortunately", your deposit should have been left in your account, and the casino confiscated "only" your winnings accumulated with a bonus. I recommend withdrawing it and not playing there ever again.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime, but I am convinced they will not use this option in the future.

Best regards,

Branislav, Casino.Guru