The player from Germany has requested a withdrawal. Unfortunately, the transaction failed and now the funds seem to be lost. We’ve rejected this complaint as per the player’s explicit request.
AurumPalace Casino - Player’s withdrawal has failed.
Amount: €1,000
AurumPalace Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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3 years ago
Dear Tuncay,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward your game and cashier histories along with any supporting evidence to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hello I thank you for your help after a few days no email and no contact
have now contacted me and wrote me an email that 1000 € has been credited to my account
but after I made it against the payout suddenly against the error message and I can not set the payout for the whole time they said that is an error on me now suddenly there is a technical error I try to continue to withdraw I will contact you when it is thank you for your help
Hello Tuncay!
The transaction on the network was suspended due to a technical error. At the moment the money has been returned to your gaming account. You can put them back on the exit. Thank you for your patience.
Sincerely, AurumPalace Key Keepers, Our Bankers and Her Majesty Spincess!
----- Исходное сообщение -----
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3 years ago
Thank you very much, Tuncay, for the update. I will be waiting for good news patiently.
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2 years ago
Hello Tuncay,
Have there been any developments since our last conversation?
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2 years ago
Dear Tuncay,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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2 years ago
Translation
Hello, I should then verify myself
It took a long time and after I played everything, they immediately received my documents verified me and sent me an email apologizing for the alleged error
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2 years ago
Thank you very much, Tuncay, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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2 years ago
Translation
Hello I had € 200 woven
and for testing I had it paid out whether it was against the system
Errors appear 4 hours after the payout
was 200 € on my muchbetter account on it with no problems
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2 years ago
Translation
Additional comments from the player:
"Hello after I wanted to withdraw € 200 wide no reaction
then I wrote this email after this email I have paid out 200 € from this casino to my Muchbetter account
I would like to thank the casino guru. I am very happy that there is really someone there for us
I would like to close the case from my side if it is possible
Kind regards"
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2 years ago
Thank you very much, Tuncay, for the update. Do I understand correctly that you've received the first €200 of your payout? Have you requested the rest of the winnings to be paid as well?
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2 years ago
Translation
Hello I would like to share my experience here with the (technical error
Tell trick. Deposit with muchbetter account 30 sc can be deposited
1000 € payout same paid muchbetter account same phone number when paying perfect and correct
the payout which my same phone number is invalid 🙂
the best trick is there mistake
The transaction on the network was suspended due to a technical error. At the moment the money has been returned to your gaming account. You can put them back on the exit. Thank you for your patience.
Some casinos get a credit of 1000 € on my account with the error and angling is going on
of course I don't want to play through if I play it's my fault, of course
30sc deposit correct both sides patience error is still there and still coming pressure to write in english translate no answer wait wait and wait through your side write email
that they support me and everything is laid openly on the table and then immediately suddenly emial also come
German 🙂 error apologize been canceled but who want to not play the second test of patience before but after the failure to lift needs but I also did not verify before 🙂
and the documents are checked worked very long then have won I go and Natural play all gone but good news after the game money away was congratulatory they are verified from Jetz 🙂) and have paid resist 20 € won only to test 200 € cash out what was getting email and English 🙂)
I didn't translate the email mall
wrote a nice email
through their internet site and tim have openly put everything on the table and I said if nothing I pay out I would like you to write me that you do not pay out or whatever my email is practiced publicly to my email no answer came but in 1000 thanks to you after the email was the money her same since my account on it I 🙂 such experiences already experienced other casino and who bang hard terminated account money raked me bang hard
I have first time so what can pretty experienced 🙂 the man through it like a court hearing los Jetz place and once their casino name on the email
don't want to play any more games immediate effect i play un
Fun but I've never had as much fun as here. You can close the case. I have no more complaints, but I still stay. This casino would like to know after you closed the case
whether the revenge comes with account lock or something funny
1000 € didn't hurt me but they would have to pay me out immediately, that certainly hurt 😂😂😂
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