In this review, AurumPalace Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. AurumPalace Casino has a Below average Safety Index of 6.3, which makes it a less than ideal option for most players in terms of fairness and safety. Proceed with reading our AurumPalace Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Is AurumPalace Casino fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of AurumPalace Casino, we read and assessed Terms and Conditions of AurumPalace Casino in-depth. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.
AurumPalace Casino is a small to medium-sized online casino based on our estimates or collected information. Considering its size, this casino has a high sum of disputed winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
We did not find AurumPalace Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All in all, when combined with other factors that come into play in our review, AurumPalace Casino has landed a Below average Safety Index of 6.3. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.
Note: As far as we are concerned, AurumPalace Casino is related to 1 different casino. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of AurumPalace Casino. They had a negative effect.
AurumPalace Casino T&Cs
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of AurumPalace Casino to be mostly fair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to AurumPalace Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 571 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of AurumPalace Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 1 player review of AurumPalace Casino so far, and the score is only determined after a casino has accumulated at least 15 reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
AurumPalace Casino company information and licenses
AurumPalace Casino belongs to DGV Entertainment Group Limited and has estimated yearly revenues over $1,000,000. This makes it one of smaller online casinos according to our classification.
AurumPalace Casino has a gambling license in Malta. Their license was granted by Malta Gaming Authority.
About payment methods and win and withdrawal limits
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 5,000 per day
No win limit
EUR 20,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at AurumPalace Casino.
Language
Website
Customer support
Live chat
English
24/7
German
Finnish
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at AurumPalace Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say AurumPalace Casino has a good customer support based on the responses we have received during our testing.
AurumPalace Casino casino games and slots
You can play these types of games at AurumPalace Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games.
Titles supplied by 32 casino game providers are available. This includes Nolimit City, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, iSoftBet, Playson, ELK Studios, Ezugi, Endorphina, Wazdan, PariPlay, Habanero, Red Rake Gaming, Spinomenal, Booming Games, Tom Horn, Betgames, Portomaso Gaming, Oryx Gaming, RCT Gaming, Synot Games, Lega, Authentic Gaming, Gamevy, EGB, Globalbet, Kiron Interactive, Medialive, OneXtwo Gaming, Amusnet (EGT).
AurumPalace Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 4 bonuses from AurumPalace Casino based on the data from our database.
Browse all bonuses offered by AurumPalace Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of AurumPalace Casino
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Safety Index explained
Safety Index of AurumPalace Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of AurumPalace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average6.3/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
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Submitted:
11 Mar 2020
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