Astralbet Casino - Account closure for initial verification process.

Hi. I joined and deposited less than 5 minutes later I get logged out I tried to log back in and it says my account has been suspended.

I then got an email wanting my ID documents. I never give my ID to any online sites unless I’m about to make a withdrawal.

I just want to play what I deposited 

Hello, Lara.

Thank you very much for submitting your complaint through our website. The verification process is a common procedure in most casinos. Usually, you need to verify your account when you ask for first your withdrawal, but sometimes they ask for the documents earlier. We recommend you to verify your account and inform us about the outcome.

Best regards, Jozef

Casino.guru

Hello, Lara. 

Is this issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

Best regards, Jozef

Unfortunately, we’re forced to reject this case since the player doesn't want to discuss the issue. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.