Asperino Casino - Player’s struggling to receive a refund.

Ich habe 50 Euro eingezahlt

Aber kann nicht spielen es öffnet nicht ein Spiel

Wie bekomme ich mein Geld zurück?

Dear robbbvb09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Have you been asked to verify your account before a refund can be processed?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Nein ich habe noch nicht gespielt weil ich keinen einzigen slot öffnen kann also kann ich nicht spielen

Thank you, robbbvb09, for your reply. Could you please advise if you have communicated this issue with the casino directly? Have you been asked to verify your account before a refund can be processed?

Casino antwortet nicht

Geld ist wohl weg wirklich schade

Thank you very much, robbbvb09, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello robbbvb09!

I will take care of your complaint from now on. I would like to invite representatives of Asperino Casino into this complaint in order to help us resolve the issue.

We would like to ask Asperino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.