The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing account verification. We closed the complaint because the player stopped responding.
Asino Casino - Player's struggling to withdraw his winnings.
Amount: €200
Asino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
Hello dear Casino Guru team.
Next case!
I knew the casino was trying not to pay out my payout.
I submitted all the documents really all. My first payment method was with ezeewallet, which is where the profit comes from.
I sent both the deposit (screenshot) and the account confirmation here.
In addition, I have sent both sides of my ID card, bank statement for proof of address, copy of bank cards, copy of the 2nd deposit (screenshot) including all account confirmations. You still cancel the payout. There are no more documents. These documents are more than enough. And no casino in Europe has ever declined my withdrawal and not verified the account with so much money. I have no more documents, all have been sent.
I would therefore like to warn everyone against playing and depositing money in this casino. You will never get your winnings. It has a system and you want to prevent the payment at all costs. And comes up with flimsy excuses. Therefore I ask for help.
Automatic translation:
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1 year ago
Dear marcelmarcimars,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Are there any documents the casino rejected or is the casino asking for any other documents in particular?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
After what felt like 30 documents, it was verified because I was persistent. Now it's about the payout because you're really causing problems!
I deposited with Revolut immediately, as well as by credit card and ezeewallet.
You cannot pay out on a credit card. For whatever reason, you do not transfer money to Revolut. Ezeewallet payout does not work either.
Wanted me to open a Mifinty account. Do not want. My account there has been closed for months and it will remain so!
They are very inflexible. Other casino would say OK we pay out by crypto then in the case what I have also ask you don't do that either. How should it be paid out? I've actually never experienced anything like this! If I have deposit options like ezeewallet, it should also be possible to withdraw there. my feeling They'll let you know how to proceed at some point. So I can never bet on it now!
Edited
Automatic translation:
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1 year ago
Did the casino recommend any particular payment method you might use?
Before we contact the casino could you please send me your recent communication with them? My email is tomas@casino.guru
