HomeComplaintsAsino Casino - Player’s deposit is not credited to the casino account.

Asino Casino - Player’s deposit is not credited to the casino account.

Amount: €70

Asino Casino
Safety Index:High
Submitted: 26 Aug 2023 | Resolved : 02 Sep 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

A player from North Rhine-Westphalia made a successful credit card deposit to an online casino but the money didn't arrive in their account. The player later confirmed his deposit was credited successfully.

Public
Public
1 year ago
Translation

Hello, I made a successful credit card deposit but the money never arrived at the casino.

Automatic translation:
Public
Public
1 year ago

Dear kruegertobias7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Public
Public
1 year ago
Translation

the money has just been credited to my account.

Automatic translation:
Public
Public
1 year ago

Dear kruegertobias7,

I'm glad to hear that your deposit was credited to your casino account. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news