Asianconnect Casino - Player’s struggling to complete account verification.

Der Anbieter weigert sich meine Dokumente für KYC zu akzeptieren.

Ich habe mehrfach Selfies mit Datum und Unterschrift gesendet (wie verlangt).

Zusätzlich Screenshots meines Bankkontos mit alles relevanten Informationen.

Trotzdem besteht der Anbieter darauf, einen Kontoauszug mit Transaktionen gesendet zu bekommen.

1. Gehen meine Transaktionen niemanden außer mir was an
2. Habe ich das trotzdem geschickt und es wird abgelehnt

Ich will einfach nur mein Geld und habe keine Geduld mehr mich mit Asian Connect auseinander zu setzen.

Dear Geiergier666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I know.

Yes, they tell me to provide a Bank Statement with PRIVATE transactions.

I don't get why there have to be my private transactions but sent them anyway.

But they declined it, saying they demand a bank statement with transactions of me.

I don't get Bank Statements on regular Base because it's an online Bank account.

So we circle around for nothing.

Thank you very much, Geiergier666, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

Hello, Geiergier666,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Asianconnect Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Asianconnect Casino Team,

Could you please state the reason why the player's account has not been verified yet? What documents are problematic? What steps should the player take in order to successfully verify their account and withdraw?

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Geiergier666,

I was provided with the following information from the casino:

"We apologize for the late response.

We would like to inform you that is concern has been resolved last Friday, Sep 02, 2022. The customer account is now verified."

Can you confirm that the verification has been successfully completed? If yes - can I consider the complaint resolved? Could you please provide me with an update on your issue? Do you plan to also withdraw your disputed funds from the casino account?

Dear Geiergier666,

We are extending the timer by 7 days. Please note that in case you fail to respond to your complaint in the given time frame, or do not require any further assistance, we will close it as "rejected".

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru