The player from Germany has been experiencing difficulties withdrawing his winnings for more than two weeks but after some delay he received his winnings.
ArgoCasino - Player’s withdrawal has been delayed.
Amount: €319
ArgoCasino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
ArgoCasino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I have been waiting for my payment for 2 weeks even though I am fully verified. Live chat always says the same thing that you forward it but nothing happens.
I already had a payment of 500 euros which was also carried out, so I don't understand why it takes so long now
Automatic translation:
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4 years ago
Dear Jörg,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without active bonus?
Do I understand it correctly that the payment is still pending inside your account without being processed?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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4 years ago
Translation
deposit method: ecopayz
bonus: yes but not violating any bonus conditions
Payout pending for 2 weeks as you can see on the screenshot that I uploaded
Automatic translation:
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4 years ago
Thank you very much, Jörg, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Jörg,
I looked at your complaint and will do my best to help you. I would like to invite Argo Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?
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4 years ago
Translation
You finally paid out the winnings today. However, I would ask the casino guru team to reconsider the reputation of the casino (currently 8/10 points) or do you think it's fair to the player if he has to wait over 2 weeks as a verified member for his payout. but there should be a deduction in the reputation.
Automatic translation:
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4 years ago
Dear jörg,
The last withdrawal request has been processed by the Financial Department today. Thank you for waiting.
Best Regards,
Argo Casino.
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4 years ago
Dear Jörg,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam
