ArgoCasino - Player’s struggling to withdraw his winnings.

Hi!

Casino simply not cashing out and not answering to any email or livechat messages.

Cheers

Paul

Dear shipitclown,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello!

The account is fully verified.

Provided them with ID and Proof of address,

They are not replying to any of my emails for 2 months now.

Not given a reason, not cancelling the withdraw, it is just pending for almost 2 months now.

It is even 225€ and not 190€. Got the wrong amount when filling the complaint.

Thank you very much, shipitclown, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of ArgoCasino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

thank you for your help.

should looked them up on your website before depositing with them.

Dear shipitclown,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite ArgoCasino's representatives to join this conversation and participate in the resolution of this complaint.

Dear ArgoCasino, could you please state the reason why the player's withdrawal has not yet been paid out?

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear shipitclown,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas