ArgoCasino - Player’s struggling to complete the account verification.

As with several other complaints, I've had a problem withdrawing money from this casino. When the first withdrawal request was made they reviewed my request within a few hours, got denied quite fast due to the verification but the verification process took barely a few minutes and I was verified immediately.

Been in touch with the support and I just get a pre-written answer saying "The financial department have a lot of requests, you will eventually get your money" which sounds bogus if you ask me.

This is not the first time this has happened, to be honest I've never succeeded in getting a penny out from this casino.

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I maybe made myself unclear in my first post, I am verified and got that confirmed from an email 2nd March 11AM.

The problem is that they for some strange reason doesn't pay out the money according to what they state on their website which clearly say "within 48 hours after verification is done" and as far as I can see they have not even processed my withdrawal.

I originally requested a withdrawal of 20000SEK which (after reading their T&C) is not possible so I have a pending withdraw of 10000SEK (since 02-03-2021 23:33:15) to meet the terms of T&C.

I have been in touch with their support and they just say "they are very busy, you'll eventually get your money".

If we read the complaints about this casino this seems to be a daily occurrence, hold the money so long the player eventually cancels the withdrawal and ends up losing it.

I do apologize for the misunderstanding.

Regarding your pending withdrawal, it’s quite usual for payments to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully, I truly believe it’s only a matter of time before you’ll receive your winnings. 

I will set the timer for additional 6 days and if there's no development by Monday, we will intervene. Thank you in advance for your patience.

Dear David,

I sent your request to the finance department. We are sorry for delay.

Best Regards,

ArgoCasino.

Hello David,

Have there been any developments since our last conversation?

Nothing has happened since we last spoke.

No interaction from Argo directly to me (except the post made here).

Few minutes before I made this post I checked the status on the withdrawal at their homepage and the withdraw is still pending so it has not been processed.

I'm quite amazed at the delay quick maths shows that they could've made tens of thousands of withdrawals during this time if they really are following what they are stating in their T&C.

Since I started gambling online 2008 I have had any case that took this long and back then it took a long time to get a withdrawal but nothing compared to this.

Thank you very much, David, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello David,

I looked at your complaint and will do my best to help you. I would like to invite Argo Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi Viliam! As stated earlier, we have minor delays. The finance department will process this request shortly.

Best Regards,

ArgoCasino.

Dear Casino,

let us know when it'll be processed, please.

The withdrawal is still not processed and no contact from their end to me except for here.

Dear David,

Please specify, do you have a neteller wallet or Visa card?

Best Regards,

ArgoCasino.

Ive requested the withdraw to a MasterCard. Same card I desposited with.

Dear David,

The financial department has tried to process the withdrawal to your master card but the transaction was declined.

Best Regards,

ArgoCasino.

I have a hard time believing that..

It's at your end the "problem" is then if there was any.

Anyway, anyone from the financial department can email me and Ill send them the IBAN adress.

Dear David,

We can withdraw money to a neteller wallet or to visa card.

Best Regards,

ArgoCasino.

Dear Casino,

why it's not possible to withdraw to a payment method used for deposit? (Mastercard)

Dear Viliam Vice,

The payment to this card was declined by the processing company.

Best Regards,

ArgoCasino.

Dear David,

Casino offered you an option to withdraw to Neteller or Visa card. Is it ok for you?

According to the T&C of Argocasino I cannot refuse to get a Neteller, deposit again, verify again.

So I will create a Neteller and request a withdraw, but I will not wait another 21 days that's for sure.

Dear David,

thank you for your cooperation, keep me informed about your progress. I hope that you'll receive your winnings very soon.

Ive spoken to someone who issue the casino licenses, and they'll look into it since they gotten many requests lately.

I tried to terminate my account earlier which was not possible due to my reason.

Anyway, my account and withdrawal is non existant from now on, ill take this to court since they haven't followed their T&C for one second even. So you can put this as resolved if you want.

Dear David,

We have offered you alternative withdrawal methods.

Best Regards,

ArgoCasino.

We will now close this complaint as ‘resolved’ in our system per player's request. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.