The player from Germany would like to close his casino account and unsubscribe from all correspondence with the casino and its services. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Ares Casino - Player wishes to close his casino account.
Black points: 20
Amount: ??
Ares Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I'm signing up here because I'm being scammed by two casinos full of SMS and EMAIL messages. I have unsubscribed from the newsletter several times, but I keep getting messages from Ares Casino and Maximal Wins. Can you please help me?
Thanks in advance.
Warm greetings
Automatic translation:
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1 year ago
Dear The_GaMBleR,
Thank you for contacting us. I'm sorry to hear about your problem.
Do I understand correctly that your account has been closed already and the only remaining problem is the correspondence? Have you tried to block the numbers on your phone or unsubscribed inside the received emails directly?
Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello, first of all thank you for your message. Yes exactly, I'm already banned from both Ares Casino and Maximal Wins casinos and that's a good thing. But I still get SMS messages and spam mails from both providers, even though I have unsubscribed from the newsletter several times for a long time. I've already sent a message to support and no response. I can't block the SMS because no numbers are sent, only the name of the casino. Thank you for understanding and efforts.
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1 year ago
Translation
Ares Casino and Maximal Wins are the same provider and send the same messages. I have the suspicion that these dubious providers pass on my data to third parties. What is prohibited under the Code of Data Protection Regulation. 8888casino.io is already starting and Mcaffe from France is a scam. Unfortunately I can't do anything about that. I'm desperate. 🙁
Automatic translation:
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1 year ago
Dear The_GaMBleR,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ares Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ares Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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