Ares Casino - Player’s withdrawal has been delayed for months.

its been 8 to 9 months since i requested a withdrawel for the ammount of 800 something ..

everytime i contact them they say the same thing

that my account is under additional review..

Dear Maarten

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise if you accumulated your winnings with or without an active bonus and clarify if you’ve received any withdrawals in the past? Do I understand correctly that your account has been blocked nine months ago?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, my account is not blocked I can still play.

And my account is verified.

I did do withdrawals before.

And yes I did have bonus but I wagered in full before i requested a withdrawel.

Have you been advised if there are any personal documents required to speed up the additional review of your account, please?

No documents requested

Thank you very much, maarten, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Ares Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello maarten,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Ares Casino to join the conversation and participate in the resolution of this complaint.

Oke thank you for trying

We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear maarten,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I sincerely hope that you do not encounter further issues with this or any other casino in the future. I wish I could have been of more help.

Best regards,

Adam