The player from Germany has requested a withdrawal over two months ago. It has been pending since. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Ares Casino - Player’s withdrawal has been delayed for two months.
Black points: 95
Amount: €3,000
Ares Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Ares Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
I have been waiting for my payout for over 2 months
Automatic translation:
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4 years ago
Dear Yavuz,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Which payment method you have opted for? Do I understand it correctly that your withdrawal is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is really a long time. However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hello the payout was on July 13th, 2020 and is still in process. Hope they can help me that my money is finally paid out. It should be transferred to my account
Many Thanks
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Automatic translation:
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4 years ago
Thank you very much, Yavuz, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Yavuz,
I am very sorry to hear about your problem.
I would like to invite Ares Casino to join this conversation and give us an explanation of why Yavuz's withdrawal has been delayed.
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4 years ago
Translation
Hello how does it look. When do I get my money have they achieved what? Vg yavuz
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Automatic translation:
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4 years ago
We would like to ask the Ares Casino to reply to this complaint. We are extending the timer by 5 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
