The player from United Kingdom had requested a withdrawal six weeks ago, unfortunately, it has not been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Ares Casino - Player’s withdrawal has been delayed.
Black points: 134
Amount: £600
Ares Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Withdrawal was requested on 30 Jan. I have complained to them by chat and email multiple times to ask why payment takes so long. I just jepp getting same excuses about having to make checks, lots of withdrawals to process, please be patient etc etc
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2 years ago
Dear Rbark666,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one and a half month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Yes it has been pending in my account since 30 January. The account is fully verified
The only explanation is they have to check a lot of things and they have a lot of withdrawals to check. And that has been the explanation each day for the last 2 or 3 weeks
Thanks
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2 years ago
Dear Rbark666,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Ares Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ares Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
