The player from Switzerland is dissatisfied with the casino’s RTP (Return to Player) and nonexistent casino support. We’ve reopened this complaint as per the player’s request. After a closer examination, we rejected this complaint as unjustified.
Ares Casino - Player’s complaining about casino support and that she didn’t win anything.
Amount: €44
Ares Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Ares Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I have been this casino for six months now I write 34 emails every day but unfortunately no one gives an answer I write Constance has it we say with the answers give unfortunately no answer and winning chance is never but never possible
Automatic translation:
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4 years ago
Dear Mirom,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing.
If you have more information that would help our case, please forward it to me. We will need more details and information, so we could understand the whole issue completely. What is the reason why you were trying to contact the casino? Are there any funds being held by the casino? Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Dear Mirom,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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4 years ago
We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.
Comments from the player:
" Hello i have big problems this address casino i play this casino every day for six months.this casino gives very good bonus lonely and bonuses every time.But if you take 1000 porn you have to play at least six 7 hours after you can pay out you know this time They have to lose everything. Other problem for this Christine I am unsure. I had a problem because of my account I wrote almost 100 emails on your chat I spoke to every employee they heard my problems but they did not give any answer and They close chat quickly. I was shocked I have already registered but chat they block me they don't want to hear my problems I don't want to speak to boss they don't give anything at all. I've been playing a lot of casinos for 20 years but I never do Worst seen for customers for customers satisfaction i give zero for this casino !!! next at this Kastner i had a lot of gel d lost but as of today i don't want to play anymore"
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4 years ago
Dear Mirom,
I want to inform you that we cannot make a case solely based on what you are describing.
If you have more information that would help our case, please forward it to me. We will need more details and information, so we could understand the whole issue completely. What is the reason why you were trying to contact the casino? Are there any funds being held by the casino? Looking forward to hearing from you.
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4 years ago
Translation
Hello I am rewriting my problems I have been playing this casino for six months. I pay over your second 20,000 Fr. I had never won before. k. they give very hear deposit bonus of for example I paid 150 Fr. with bonus he has the 900 Fr..O. k. get very good bonus money but unfortunately when I get this bonus there are no free spins I don't win in half an hour 1 hour I lost everything and with this 900 Fr. maximum I had won 1600 Fr. but unfortunately you could not pay out play six or 8 hours without a break you can pay out later !!! these hours you have to lose it. when i have problems i write customer service don't delete my problems if i write a lot they don't give me an answer they say please write by e -Mail but problem e-mail I do not get an answer. I write customer service again but they do not give me an answer !!! Unfortunately my problems is trust !!! This barracks for me is familiar and happy !!! I have been playing for 20 Years many casinos. k. I lost a lot but I also won a little bit but this casino is automatic you always have to be lost. And other casinos by phone I could contact staff I could contact at any time but this is not possible and customer service always blocks me !!! saw this casino has no chance of winning!
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4 years ago
Translation
I tried to reach the casino many times because I thought there was a problem in my account because I couldn't lose every day, lost tens of thousands of points for six months and would ask for a rating
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4 years ago
Dear Mirom,
Please could you forward supporting evidence to petronela.k@casino.guru? Thank you.
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4 years ago
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
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4 years ago
Translation
I didn't write anything to do anything, I wrote to warn other people or to give my opinion on this casino, or I shared my experience at this casino, I couldn't win in any way, there is no chance to win, I tell other people who are just saying this
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
