The player from Norway, despite having had a fully confirmed account, was unable to withdraw his winnings as the casino kept sending them back. He initially tried to withdraw 100,000 NOK and then 13,000 NOK, but the transactions had been unsuccessful. He then attempted to withdraw 60,000 NOK, which was marked as successful. Later, he confirmed having received his 50,000 NOK withdrawal and requested another withdrawal of 63,000 NOK. Finally, he confirmed having received the remaining amount and requested to have his complaint closed. We then marked the complaint as 'resolved' in our system.
Arctic Casino - Player's withdrawal process is being disrupted.
Amount: 113,000 kr
Arctic Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Arctic Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Im trying to withdraw my money but they just keep sending it back my account is fully verifed
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10 months ago
Dear jonsml55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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10 months ago
i first made a wlthdrawal of 100.000NOK then 13.000NOK on 03.02 the money was sent it said "succeces" then it was reverted 06.02 i tried to make a new withdrawal again but that one said "failed" now ive tried again 60.000NOK it says "succeses" my account was fully verifed im hoping that my 60.000nok that was sent 07.02 will get sent thru i still have 63.0000NOK on the site left
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10 months ago
i recived my request of 50.000nok^ wrote 60.000nok by mistake i requested now 63.000NOK will update when recive it 🙂
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10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jonsml55, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
