Arctic Casino - Player’s withdrawal is delayed.

I made a withdrawal which seems to have been approved in principle, but it has not been transferred to payment. The first email indicated that the payment would be done within 3-48 hours – but a significant amount of extra time has passed, and no explanation has been given as to why the withdrawal has not been paid. I've been waiting for a response from the chat for an hour now, still without an answer.

Dear Ripali,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why your withdrawal is delayed? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? What is the status of the transaction displayed in the casino's menu?

Looking forward to hearing from you.

Best regards,

Tomas

The account is verified. There is no valid reason why there is a delay and a conversation with the chat is impossible because you have to wait an hour for them to answer.

They both replied today that the withdrawal should be in the account within 48 hours at the latest.

I set the withdrawal to come on Monday or Tuesday.

We'll see in 48 hours if the money is in the account as promised. 😁

Now they had canceled the repatriation and did not give a reason why.

I'll probably have to wait a week to be discharged again.

They paid for the repatriation, so it was successful, but it took a while. 😁

Dear Ripali,

I'm glad to hear that your withdrawal of winnings was successful. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru