The player's self exclusion failed, as the casino failed to close his account. The casino rejected to cooperate till they reopen (they were temporary closed).
ArcadeLara Casino - The player's self exclusion failed.
Black points: 438
Amount: €800
ArcadeLara Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Thank you hschlue88 for all the information provided I will now forward your complaint to my colleague Jozef (jozef.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Dear hschlue88,
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
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1 year ago
as far as my records are concerned the players account was closed the moment he requested it and never deposited or played after that. I will send all the communications together with the deposit history shortly
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1 year ago
Dear ArcadeLara Casino team,
may I kindly ask you to react and assist us with the case?
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1 year ago
Dear ArcadeLara Casino team,
thank you very much for your cooperation. You can email me at jozef.k@casino.guru. Let me know if you have any questions.
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1 year ago
I will wait for the casino email, and I will get back to you as soon as I receive it.
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1 year ago
Dear hschlue88,
the casino team informed me that they need more time because of internal purposes. I am extending the timer by 7 days. Thank you for your patience.
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1 year ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days.
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1 year ago
Dear hschlue88,
I am very sorry about the situation, but casino representative has informed me that ArcadeLara is temporarily closed. They rejected to cooprate with this complaint till they reopen. Therefore, I am forced to close this case as unresolved.
Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.
Best regards, Jozef
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