HomeComplaintsApuestasHouse Casino - Player's deposit is delayed and unacknowledged.

ApuestasHouse Casino - Player's deposit is delayed and unacknowledged.

Amount: $75,000 ARS

ApuestasHouse Casino
Safety Index:Below average
Submitted: 23 Sep 2024
Case opened Current status

Waiting for player to reply

4d 20h 23m 4s

Case summary

2 days ago

The player from Argentina reports an issue with a deposit made two weeks ago that was debited from her bank account but not reflected on the casino site. Despite following up with customer support and providing the required documentation, she has not received a response and her funds remain missing.

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2 months ago
Translation

Dear Sir or Madam, good day.

Attached is the receipt for a deposit I made as I regularly do on the site https://www.apuestashouse2.com/

I made this deposit two weeks ago and it never reflected in my account on the betting site, but it was debited from my bank account.

After 24 hours, I filed a complaint to the contact and support email, which I have regularly used for withdrawals and documentation, contacto@apuestashouse.com. I received only one response asking me to wait 48 business hours before making any kind of claim and to send the deposit receipts in PDF format. I followed their request to the letter, but since then I have not received any response to my emails and my money is still missing.

Attached are images of the transfer receipt and the last response I received from the support team of this casino.

I hope you can help me, thank you very much in advance.

Best regards!!!



Automatic translation:
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1 month ago

Dear fbautech,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

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4 weeks ago

Dear fbautech,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 weeks ago
Translation

Good afternoon, still no solution. The support email does not respond, but so you can see the level of seriousness of this casino, they respond to me on Facebook. On their Facebook page, every time I log in, they say that they are still working on the case, a huge level of uselessness if in almost two months they have lost a deposit and they do not know what to do, that speaks very badly of them.

Automatic translation:
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3 weeks ago

I am sorry to hear there wasn't any progress.

Have you used the cashier section of the casino in order to deposit?

Could you please share a screenshot of how the transaction looks in the transaction history found in your player profile if available?

I'll await your reply.

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2 weeks ago

Dear fbautech,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 weeks ago
Translation

Dear Sirs, good morning. Tomorrow will be two months since I made the deposit and I still have no response from the casino. This happens to a lot of people. There should be legal protection for this, they cannot get away with stealing money this way.

Edited
Automatic translation:
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1 week ago

Dear fbautech,

without the proof I requested we won't be able to proceed with the complaint. Kindly check my previous request and supply the evidence.

  • I requested from you a screenshot of the transaction history found in your player profile.

If this information is not available to you please let me know.

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2 days ago

Dear fbautech,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

fbautech has 4d 20h 23m 4s to reply

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