ApoloBet Casino - Player is struggling to complete account verification.

Hi you're right about live chat not being available. It was available for some time but now I can't even use live chat for some reason. I won $200 and was required to make a minimum deposit of $10 to withdraw, which I did. I've been told by the agents to send verification documents. First I had to upload my proof of address,ID documents and send. 

Waited for 3days...After being approved I still couldn't withdraw then I had to go to live chat to get the money then again I was told to upload a picture holding my ID. then I waited 3days I got approved for that ... Then after going back to live chat I was told again ! To upload a document of proof of address with a selfie. Waiting now to be approved but can't go in live chat to speak to the agents. Like now I'm waiting 1month to withdraw and still can't withdraw. Is there anyway I can take things further because I don't think they want me to withdraw my winnings even if I can get back my deposit because I haven't played since I deposit because I'm waiting on them. I sent prove of my uploads and I can't log into love chat to show the proof of the conversation with me and the agent 

Thanks for getting back to me. I just hope my issue will be resolved as I still can't talk to any of the Agents. Even sent emails and they not getting back to me

Dear wiedaadkhan2407,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents are currently pending approval and when exactly did you send the last one? Is there any email communication between you and the casino, you might share with us? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear wiedaadkhan2407,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru