Anonymous Casino - Player's account has been blocked.

I deposited money a few times times here and finally won after 2 days playing. When I made a withdrawal after 5 minutes my account was disabled without any reason any my money was gone…. This is extremely bad and I never experienced this scam in my life… wish I had read the other comments first…. I just can’t believe that I lost all my money and that they just take it from everyone without a reason and block the account as soon as you made a withdrawal. No response nothing….. if i will ever get an answer or my money i will let this know

Dear Matt9000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I contacted your support many times today.you should be able to know who I am. But I can imagine that you guys will be bombed all day with angry customers mails. All the other reviews on this website says enough. This is not a Fair and friendly casino. You can keep all the money just like you do with all other people if I read the comments about this casino! Never ever again a place like this shady casino that will block your account out of nowhere as soon as you made a withdrawal. I played more than 2 days

People please read online reviews before you deposit To a casino… it happened to me twice in my life now that I lost all my money to a shady casino that disable your account as soon as you withdrawal🙁 i will think twice next time and read on this website for recent topics. I’m so extremely frustrated that casino’s like this still exist…👎🏻

And yes no active bonus and withdrawal with ltc. Just like I do in every other casino! You guys are the problem. Not the customer. You guys make people very angry and your staff and policy are really bad! People should now that🙁….. but it’s okay now. You guys ruined already 2 days of my life. The weather is good today here so I’m out for a walk and try to forget this horrible casino. @casinoguro you can close this topic. I’m really done with this type of casino. Thanks for the help!

Thank you for your reply, Matt9000. First, I would like to clarify that you have been talking to a Casino.guru employee in this thread and not the casino.

Moreover, I will now this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.