Anonymous Casino Review

The player from Canada had won .40 BTC ($17,000 USD equivalent) at anonymous-casino.com. As soon as the player had won, their account was disabled, and the operator had accused the player of fraudulent activity, but the player contested this. Despite never having requested a withdrawal before nor accepting any bonuses, their account remained disabled with the winnings still inside. We had contacted the casino to understand the reasons behind the account block but received no response. As the casino operated without a valid license and didn't refer to any ADR service, there was no gaming authority to turn to. Thus, the complaint had been marked as 'unresolved' in our system.

The player from the United States reported a disagreement with the casino over expected returns from tournament placements. According to the player, she should have received a large amount from a multitude of deposits but the casino claimed otherwise. The player alleged that the casino had changed its rules and had not paid her the winnings she believed she was entitled to. However, despite multiple attempts by the Complaints team to clarify the situation and request additional information, the player had not provided sufficient evidence to support her claim. As a result, we were unable to resolve the issue and the complaint was rejected.

After the player requested a withdrawal of BTC1.9, he was told by the casino representative that the payment must be confirmed first. About an hour later, the player tried to log in to their account and it was blocked. The casino never informed the player why they decided to have done so. The case remains unresolved.