Anonym Bet Casino - Player’s withdrawals have been delayed.

I still haven't received my withdrawals dated from the 9th of September. Currently I'm waiting on £2500 to be sent to my account I have had previously withdrawals and they have never taken this long to reach my account. All my withdrawals have been reviewed and processed is what I'm being told and that the funds will be with me as soon as possible. Responds from this company are maybe every 2 days I'll get one response back with the same thing

Dear Cheryl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi as previoisly stated I have had withdrawal with them before and I have been verified. Normally the process is 48 hours for review and another 48 hours for the max transfer of £500 to my bank account from the 9th of September each withdrawal I have made has been verified and the response I have been getting when I do get one is that it has been processed and that it will be with me as soon as possible

Thank you very much, cmuray888, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello cmuray888,

I looked at your complaint and will do my best to help you. I would like to invite Anonym Bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Anonym Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.