Anonym Bet Casino - Player’s winnings have been cancelled.

I have deposited 25£ and made 101£ playing. Now when I try to withdraw they said that i have played against there rules and deducted my whole money. No more answers have been given after my complaints.

see email conversation below;

Re: Hi, i have received and email saying that My withdraw has been cancelled. I have deposited my money (25£) and played now more 3 times on a roulette table. Pls approve my request withdrawal

Dear Fernando,

Thank you for contacting us.

We would like to inform you that £101 deducted based on term 9.11 

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play. Including purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit.

Bets equal to zero, hedge betting or low margin bets. They will all be considered as Irregular Play.

Kind Regards,

Support Team

any help plsss?t

Dear fparedesm,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m very sorry to hear about your negative experience. Was the following rule used to cancel your winnings?

"9.11 Company reserves the right to withhold any withdrawal request, which includes to remove all bonuses or winnings in the case of Irregular Play in case of the followings:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play. Including purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit.

Placing wagers that are 30% or more than the value of the bonus (the smallest one among them) currently in play within the bonus wagering requirements are fulfilled.

Placing total bets equal to or greater than 30% of the value of the smallest Cashback Bonus currently in play.

Purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit or bonus (the smallest one among them) currently in play.

Switching the game category from Slots to Table or Other games while betting using the bonus amount before the bonus wagering requirements are filled.

Placing total bets equal to or greater than 30% of the sum of the comp points redeemed."

Could you please advise if your winnings were accumulated with or without an active bonus?

Thank you in advance for your reply.

Best regards,

Petronela

Dear peteonela,

thank you for tour reply.

yes indeed, the customer service team not only in refusing to pay my winnings but also have kept and deducted my deposit of 25£. claiming that I am committing a fround!! For just 25£ bet!

i just play 25£ deposit in a roulette table without using any bonus. The 25£ were spread throughout the table and won 101£. Then after made 3 more bets of 25£ on colours (red and black) as they forced me to wager my initial deposit up to 3times.

i ended up with 101£ again and tried to withdraw. Their answer to my withdraw is what you can see on my initial complaint

i am in sock and also don’t know how to dealt with this…

Thank you very much, fparedesm, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Anonym Bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of multiple unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, fparedesm,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Anonym Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Anonym Bet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Why were the player's deposit and winnings confiscated despite he played only with real money without a bonus?

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear fparedesm,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru