Andromeda Casino - The player's bonus winnings were voided.

I won according to there rules and when its time for me to withdraw the say the bonus is non withdrawable but the rules state you have a 50x playthru which i reached and 100 maximum withdraw they completely reniged on the terms because i actually met all requirements and they would have to pay me what a waste of time

Hello Brandon,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Andromeda Casino. Allow me to ask you a few more question before we would move forward.

Are you able to send us which bonus did you claim (link or screenshot or anything else)? Is your account verified in the casino? Have you ever made a deposit into the casino or withdrawn money from it?

Please forward any relevant screenshot or chat to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear Brandon,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.