The player's bonus winnings were voided as the casino claims that the bonus is non cashable. The complaint was rejected as the player stopped responding.
Andromeda Casino - The player's bonus winnings were voided.
Amount: $389
Andromeda Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I won according to there rules and when its time for me to withdraw the say the bonus is non withdrawable but the rules state you have a 50x playthru which i reached and 100 maximum withdraw they completely reniged on the terms because i actually met all requirements and they would have to pay me what a waste of time
Public
Public
2 years ago
Hello Brandon,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Andromeda Casino. Allow me to ask you a few more question before we would move forward.
Are you able to send us which bonus did you claim (link or screenshot or anything else)? Is your account verified in the casino? Have you ever made a deposit into the casino or withdrawn money from it?
Please forward any relevant screenshot or chat to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
