HomeComplaintsAndromeda Casino - The player's bonus winnings were voided.

Andromeda Casino - The player's bonus winnings were voided.

Amount: $389

Andromeda Casino
Safety Index:Above average
Submitted: 29 Dec 2021 | Case closed : 16 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's bonus winnings were voided as the casino claims that the bonus is non cashable. The complaint was rejected as the player stopped responding.

Public
Public
2 years ago

I won according to there rules and when its time for me to withdraw the say the bonus is non withdrawable but the rules state you have a 50x playthru which i reached and 100 maximum withdraw they completely reniged on the terms because i actually met all requirements and they would have to pay me what a waste of time

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Public
2 years ago

Hello Brandon,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Andromeda Casino. Allow me to ask you a few more question before we would move forward.

Are you able to send us which bonus did you claim (link or screenshot or anything else)? Is your account verified in the casino? Have you ever made a deposit into the casino or withdrawn money from it?

Please forward any relevant screenshot or chat to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

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Public
2 years ago

Dear Brandon,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

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