Andromeda Casino - Player’s struggling to withdraw winnings.

I've been actually depositing real money here and they can't even give me my freaking winnings. That's bull I'll wait a little bit more time then f ck this casino!!!!!!!!!!!!!!!!!!!!!!

Dear draftguy51,

Thank you very much for submitting your complaint. I’m afraid I will need more information regarding your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you tried discussing this issue with the casino? Have you received any explanation as to why you are not able to withdraw? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

Thank you in advance for your reply. I hope, we will be able to help you resolve this case as soon as possible. 

Best regards,

Kristina

Dear draftguy51,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello There Kristina, to answer your question. I didn't get no explanation about my withdrawal cause I had a feeling that they were fake and I apologize about my use of language was just ticked off. Plus waited for response and never received any communication from them at all? So thank you for your help??? will not play there again anyways, Thank you

I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear draftguy51,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.