Amerio Casino - Player's withdrawal is delayed at Amerio Casino.

Hello, as my husband already informed you, this is about the Amerio Casino, which is doing everything it can to avoid paying out. I have videos of the win and all chat logs, should you need anything. I kindly ask for your support.

Dear Yeliz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Could you share your bonus history?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Yeliz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.