The player from Ukraine had complained about Amerio Casino erasing his winnings and suggesting he retry due to incorrectly configured bonuses, claiming he hadn't violated any rules. The player's account had been verified, and the issue had arisen after his 5th deposit bonus. The casino representative had attributed this to an internal error. However, the casino had contacted the player and resolved all issues, leading to the player's satisfaction. Consequently, we had marked the complaint as 'resolved'.
Amerio Casino - Player's winnings confiscated due to casino's bonus configuration error.
Amount: $300
Amerio Casino
Safety Index:Fresh casinoSafety Index
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7.3
Amerio Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.3. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Good afternoon . Please . The casino wrote off my winnings and told me to try again. And this was the first + of five deposits. The chance of winning is 1 in 5. They say their bonus is not configured correctly. I couldn't win. So there were 4 deposits in -. With these settings. I didn't break any of the thousands of casino rules.
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7 months ago
Hello nursh,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Amerio Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you deposit with each of the bonuses? Did they specify which term did you breach? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Good afternoon Nick! Account verified. Bonus for 5th deposit. The representative said it was an internal casino error. But he did not show what I violated as a player. 4 deposits were in -. It turns out that while I was losing, there were no problems.
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7 months ago
The casino contacted me and resolved all the issues. The complaint has been resolved. Thanks for the help. The complaint has been resolved.
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7 months ago
Dear nursh,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
