Amerio Casino - Player's winnings confiscated due to casino's bonus configuration error.

Good afternoon . Please . The casino wrote off my winnings and told me to try again. And this was the first + of five deposits. The chance of winning is 1 in 5. They say their bonus is not configured correctly. I couldn't win. So there were 4 deposits in -. With these settings. I didn't break any of the thousands of casino rules.

Hello nursh,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Amerio Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you deposit with each of the bonuses? Did they specify which term did you breach? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good afternoon Nick! Account verified. Bonus for 5th deposit. The representative said it was an internal casino error. But he did not show what I violated as a player. 4 deposits were in -. It turns out that while I was losing, there were no problems.

The casino contacted me and resolved all the issues. The complaint has been resolved. Thanks for the help. The complaint has been resolved.

Dear nursh,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru