The player from United States has requested a withdrawal back in April. Unfortunately, it has been delayed due to ongoing account verification since. Player’s complaint has been resolved successfully.
Always Vegas Casino - Player’s withdrawal has been delayed.
Amount: $100
Always Vegas Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Always Vegas Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
CASHED OUT ON 4-27 & SENT IN ALL FORMS, THEY ASKED FOR MORE FORMS ON 5-12, SENT IN, ASKED ON CHAT WHAT THE HOLD UP IS AND THEY SAID WE NEED MORE FORMS 6-11, FORMS IN AND NO RESPONSE AS OF 6-12.
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4 years ago
Dear Dale,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Have you been provided with any list of required documents for the account verification? I have checked general terms and conditions, and this is what I found https://www.alwaysvegas.eu/en/terms:
"Possible criminal or suspicious actions may be reported to the appropriate authority. When called upon to do so Players may need to produce certain verification documents when transacting with the casino in withdrawals or deposits. Proof of such could be clear photo identification, proof of address, credit card copies and purchase declaration forms. This requirement is to validate the security of our players and in compliance with Gaming regulations."
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, in correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Additionally, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Dear Dale,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Dale for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
