Always Vegas Casino - Player’s winnings have been reduced.

I made a deposit,played all the required amounts of playthru,after all play thru was complete I made a withdraw of $500 USD,provided all docs that was required I had waited 54 days to get my winnings yet only received $125,never play with these guys,you will never get paid,they scam on all your wins,rated the worst casino of all!!!

Dear Lisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Always Vegas never pay

Additional comments from the player:

"Yes I played with a deposit bonus,I had completed all the play thru requirements,when I made my withdraw the total withdraw amount was $500 ,and all clear,after many attempts to collect,after being dealt with excuse after excuse,they made a final deposit of $130 and then charged. $15,even though my winnings of $500 was cleared and all play thru was 100%,after 2months of waiting."

Thank you, Lisa, for your reply. Could you please forward screenshots of your cashier and bonus histories to petronela.k@casino.guru? Looking forward to hearing from you.

Help

Dear Lisa,

I still haven't received the requested information. Could you please forward screenshots of your cashier and bonus histories to petronela.k@casino.guru? Looking forward to hearing from you.

Dear Lisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.