HomeComplaintsAlphawin Casino - The player's verification is stuck.

Alphawin Casino - The player's verification is stuck.

Amount: 1,300 лв

Alphawin Casino
Safety Index:High
Submitted: 11 Apr 2022 | Case closed : 27 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's verification is stuck and his account got blocked. The complaint was rejected as the player stopped responding.

Public
Public
2 years ago
Translation

I made an account with them. I won this amount and I was asked for an ID card, driver's license, selfie with ID card and selfie with a sheet of paper with a code on it, as well as a document for address ...

All was given gradually over 1 week. After giving the last selfie, my account was blocked.

ask for assistance

Automatic translation:
Public
Public
2 years ago

Hello tenov8518,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Alphawin Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process and since when is your account closed? Did the casino give you any explanation of the account closure?

It is sometimes common that the casino closes the players account until the verification is ongoing.

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Hello tenov8518,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Public
Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

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