The player's verification is stuck and his account got blocked. The complaint was rejected as the player stopped responding.
Alphawin Casino - The player's verification is stuck.
Amount: 1,300 лв
Alphawin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made an account with them. I won this amount and I was asked for an ID card, driver's license, selfie with ID card and selfie with a sheet of paper with a code on it, as well as a document for address ...
All was given gradually over 1 week. After giving the last selfie, my account was blocked.
ask for assistance
Automatic translation:
Public
Public
2 years ago
Hello tenov8518,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Alphawin Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process and since when is your account closed? Did the casino give you any explanation of the account closure?
It is sometimes common that the casino closes the players account until the verification is ongoing.
Looking forward to your answer.
Regards,
Nick
