Alphabook Casino - Player's withdrawal request has been rejected.

Good morning, I have played at this casino and have won in their online casino games. However, my withdrawal has been rejected. I am inquiring about the reason but I have not received any response. Could you possibly assist me in communicating with this casino and kindly ask them to process my withdrawal? They’ve only rejected my withdrawal request, which is already three days late, and they haven't provided a reason. Everything is in order on my end. I look forward to your response. Thank you.

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the funds have been returned back to your casino account? If yes, have you tried requesting the withdrawal again?

Also, have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Robin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Robin, I apologize for the inconvenience you've experienced. I can confirm that your withdrawals have been approved and paid out. As a gesture of goodwill, I would like to offer you 50 Free Spins on Wolf Gold. Thank you once again, and we sincerely apologize for any inconvenience caused.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.