The player from Andorra is unable to access their casino account, as they encounter a login error despite entering their details correctly.
Alphabook Casino - Player is unable to log into his account.
Amount: €150
Alphabook Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
5d 10h 6m 4s
Case summary
2 days ago
Public
Public
3 days ago
Translation
When I try to log in, this screen comes up. I've tried entering my details, but nothing works; it won't let me access my account.
Automatic translation:
Public
Public
2 days ago
Dear camaleonrojoafricano,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When was the last time you accessed your casino account?
- Could you please clarify the dispute value (€150)? Was this the remaining balance in your casino account before you lost access?
- Have you tried contacting the casino regarding this issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 days ago
Translation
1. The last time I logged in was a month or so ago and it was because they were doing some maintenance.
2. Yes, it is the remaining balance you leave in the account.
3. Yes, I have contacted the casino, but have not received a response yet.
Automatic translation:
Casino Guru is examining the case
