The player's bonus was not credited as the casino claims he has multiple accounts. Soon after that his account got closed. The complaint was closed as the casino had no balance on his account during the account closure.
AllReels Casino - The player's bonus was not credited.
Amount: €58
AllReels Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
After my first deposit they did not give me the bonus. I was told that I have 2 accs when I first entered this casino. I never had 2 acc just said it so as not to give the bonus scammers
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2 years ago
Hello TasosPanik,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AllReels Casino. Please allow me to ask you a few more question before we would move forward.
Are you aware that someone else from your household is playing in the same casino? Is your account still active or was it blocked?
Please note that if you really have 2 accounts, I wouldn't even deposit or play in this casino anymore as there will be most likely issues during payout too. If the casino sent you any proof of the account multiplicity, please forward it to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Hello TasosPanik,
Did you have any remaining real money balance on your account when it got closed?
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2 years ago
Dear TasosPanik,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
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2 years ago
Dear TasosPanik,
Could you please advise what is the aim of this complaint if you had no balance on your accounts? Having multiple accounts is strictly against casino rules and I believe you won't be able to withdraw or play anymore in this casino. If you balance is 0, I would definitely recommend just to play in a different casino and be sure to have one account only.
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2 years ago
Translation
I do not know if you understood what happened, they closed my account without having a second account. They just said that I have a second account so that they would not pay me.
Automatic translation:
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2 years ago
Dear TasosPanik,
I understood the issue correctly. But what do you expect from the casino now if you had zero balance on your account?
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2 years ago
Translation
I do not expect anything from the casino my dear. Just make a complaint and a bad reputation so that no one else can play there
Automatic translation:
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2 years ago
Dear TasosPanik,
Based on that we will be now closing the complaint. As you can see the casino has already very bad reputation. Be sure to check our top recommended list if you will try another casino in the future and do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
