AllReels Casino - Player's withdrawal request is pending.

I submitted a withdrawal request on January 11, 2024! The casino has not responded to my email, nor have the funds been received.

Dear nikoaropelto,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllReels Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your casino account was blocked?
• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey! My casino account is not blocked! It had to be put in so that I could move forward in the appeal. I have previously been discharged six times. KYC verification passed!

Thanks for the clarification.

When was the last time you spoke with the casino support?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

If there are any emails the casino didn't respond to, please forward the most recent ones to me as well.

I've asked the chat a few times about the situation, but I've been told to just wait! I don't have any chat history saved. These emails have not been answered.

Could you please specify which games you played to accumulate your winnings? (which slots, which live games, betting on sports)

Big Bad Wolf Christmas Special, Bork The Berzerker, Hack ‘N’ Slash Edition, Mighty Arthur, Toki Time, Genies Touch, Neon Staxx

Thank you very much, nikoaropelto, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, nikoaropelto!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear nikoaropelto,

We inform you that your account has been checked by the risk department of our casino.

2024-03-08 10:25:09 UTC +0 You have been notified that your payment has been successfully made in the amount of 200 EUR.

You have also submitted three more requests for withdrawal of funds in the amount of 200x3 EUR.

These withdrawal requests are processed on an individual schedule, by the rules:

9.2. The finance department has the right to determine its own payment and withdrawal terms, as well as the maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

You can also always request a customized payment schedule by contacting kyc@allreels.com.

All actions regarding your account are carried out strictly within the framework of the rules of our project.

Sincerely,

Risk department of Allreels Casino.

Dear nikoaropelto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Withdrawals are on the way!

nikoaropelto, has there been any progress on your withdrawals?

All withdrawals have been paid to my account.

Dear nikoaropelto,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system. 

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team