AllReels Casino - Player's winnings withdrawal has been cancelled.

Hello, I registered at this casino using a code and I verified my email and phone number. I received 25Fs as a bonus which needed to be wagered 35 times. I did that and won €1001.37. I wanted to withdraw it, but I was told I had to deposit another €20 first to be able to do so. I made two withdrawals, one for €400, and a second for €150. They were both simply cancelled. The reason that was given was that there is a withdrawal limit of the initial €25 bonus plus the €20 deposit. Incorrect bonus, 25Fs for registering as well as verifying email and phone number. The winnings from these need to be wagered 35 times before you can withdraw it. Unfortunately, I didn't receive a deposit receipt nor any information about the cancellation of the withdrawals or an email. There was nothing! A sign-up bonus that needs to be wagered 35 times before you can start withdrawing profits.

Hello Diana1323,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AllReels Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that you are unable to withdraw as your money still needs to be wagered? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, of course.

Status was checked

Everything was verified

Hello Diana1323,

Would it be possible to forward the bonus you used - the link of bonus or any screenshot of it which show it's terms. Please upload it here or send it to nikolas.b@casino.guru.

Dear Diana1323,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.