All Spins Win Casino - Player’s withdrawals have been delayed.

All spins win 922. I have had to send my documents 9 times and they have stopped replying to any withdrawal enquires. I have made two withdrawals. The first one was for 400 and the second one was for 600. They have disappeared from my withdrawal account and this is the worst online casino that I have ever dealt with

they are thieves

Dear laurabear2005,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payments have been processed but never reached you?
• Could you please specify how many days ago were your withdrawals requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The withdrawals have just disappeared from my all spins win account

Ive sent several emails to the support team with no reply . It was over 10 days ago so I will happily wait another 4 days before writing another complaint

Hi laurabear2005,

• Could you please advise if you accumulated your winnings with or without an active bonus?
• Have you received any confirmation about the successful verification of your account?
• Which payment method you have opted for to withdraw your winnings?

If there's any relevant communication or supporting evidence, please forward it to petronela.k@casino.guru.

Thank you.

I have sent the evidence to your email

they still haven’t contacted me

i’m furious

petronela i sent you an email

Thank you very much, laurabear2005, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of All Spins Win Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear laurabear2005, 

My name is Katarina, and I will be assisting you in solving this case. Now, I would like to invite All Spins Win Casino representative to join this conversation. 

Dear All Spins Win Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They won’t respond

i’ll give them bad reviews on every site i can when the time has past and they don’t respond

Dear laurabear2005, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

As you might know, All Spins Win Casino received a 4 very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend on our website. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.