All Spins Win Casino - Player’s withdrawal has been delayed.

Made my 1st deposit had 200% waggereing and I couldn't bet more then $7.50 I finished the waggereing with betting less than $5 and had complied with all the rules and won over 35k but never got a reply into why I couldn't get my winngs

Dear Dolovan,

Thank you very much for submitting your complaint. I‘m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions. Was this your first withdrawal request in the casino? When did you request for your withdrawal? Is your KYC verification done? Also please if you have any relevant conversation between you and the casino regarding the case forward it to nikolas.b@guruadmins.com.

Best regards,

Nick

Yeah iv got alot of screen shot I'll send you all the details you have just asked for

Dear Dolovan,

Thank you for providing more evidence. However, after I've checked your e-mail, I would still have some question. Why is your casino balance 0? Did the casino void all your winnings? Can you still acces your accounts as your withdrawal requests are almost 9 months old. If you can still access it, could you please send me your betting history to the same e-mail address? Thank you in advance.

Best regards,

Nick

Hey Nick yes this matter is from 9 months ago is there going to be any chance that maybe we can get the money or its 2late? And yes I can still get into my account and I will send U all the screen shots I have every single bets history.

Dear Dolovan,

Thank you for your fast answer. Looking forward your e-mail. I will get back to you once I check your bet history.

Best regards,

Nick

Dear Dolovan,

We still haven't received your betting history. Could you please send it to us? Is there any update regarding your case?

Dear Dolovan,

We haven't receive any respond from you. Please note, if you will fail to answer us within the next 7 days, your complaint will be rejected.

Best regards,

Nick

We are now rejecting the complaint because we haven't receive any answer from the player for more than 3 weeks.