The player from Australia is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
what's your problem good question, in a bit shell , stalking with constant bonus offers and amazing deals that promptly take money from your account, then refuse to pay back into same account they take money from unless you supply proof of identity , which you have already done when you sign up and evertime you log in , I've lost all money and never withdrew a thing and there is nothing in account, some games say you win and it's actually less than amount bet on spin , all the same rotten , ALL SPINS WINS , POKIE MATE, HOUSE OF POKIES, BONAZA, ETC ETC, same dog different turd.
Dear Ivan,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela