The player from Germany had won 240 Euros at a casino, then his account was locked and he had been unable to receive his winnings. The casino support had been unresponsive through live chat and email, and the issue had persisted for more than a week. The player had used various payment methods such as Bank Transfer, SOFORT(Klarna/Skrill), MIFINITY GiroPay with a maximum deposit limit of €60. He was accused by the casino of using other people's money to gamble. We had asked the player to provide the correspondence with the casino regarding these accusations. Despite extending the complaint's deadline, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint.
Alf Casino - Player's winnings have been confiscated by the casino.
Amount: €240
Alf Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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4 months ago
Translation
I won 240 Euros, but the casino refuses to pay out. My account was immediately locked. The live support avoids my questions and closes the chats without responding. I am constantly being told to contact support via email. I've tried this several times, but there is still no response. They are accusing me of something that isn't true. When further confronted about it, I am immediately ignored and dismissed.
This has been going on for more than a week. I've lost all hope with N.V. Rabidi. I do not recommend it!
Automatic translation:
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4 months ago
Dear Kirschbanane,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Alf Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What did the casino accuse you of?
- What games did you play to accumulate your current balance in the casino? (slots, live games)
- Did you achieve your current balance with the help of bonuses?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Translation
Hello Tomas!
I was a member of Alfcasino for about 2 and a half months.
The casino accuses me of using other people's money to gamble.
I'm less likely to go to live casinos and more interested in slots. The €240 were separate winnings, I won €200 from Hand of Anubis FS and another €40 from another game.
Unfortunately I no longer received any bonuses from the casino, so no. It was almost only played with real money.
Best regards,
Cherry banana
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4 months ago
Thanks for the explanation.
Could you please specify what payment method you used?
How much you deposited and who is the beneficiary of the payment method you used?
I'll await your reply.
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4 months ago
Translation
The payment methods used were the following: Bank Transfer, SOFORT(Klarna/Skrill), MIFINITY GiroPay
Since I am not financially able to play with hundreds of euros every time, I play on a smaller level. My maximum deposit limit is up to €60.
In total I deposited around €260-300. Here I, Hasan ****, am the beneficiary. Deposit and withdrawal went through my account.
Edited by a Casino Guru admin
Automatic translation:
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4 months ago
Please send me the correspondence with the casino, where the casino makes accusations against you. Please send the information to my email at tomas@casino.guru
I apologize for the inconvenience
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