The player from Germany didn’t receive any deposit bonus. After a closer examination, we ended up rejecting this complaint as unjustified.
Agent Spinner Casino - Player’s complains that they didn’t receive bonus.
Amount: €8
Agent Spinner Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
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4 years ago
Translation
I find it impossible that you deposit 1000send of euros and you don't even get a decent bonus. I wrote with the casino and they mean no bonuses, only bonuses when you make a deposit, whenever I played there was no bonus.
I already gambled away 2000 or 3000 euros in the casino so in no other casino is that like that you always get something so I think the casino shit, I would never deposit money there again
Automatic translation:
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4 years ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to contact casino regarding this issue? Have you communicated any possibility to activate a bonus prior to depositing funds into your account?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Public
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4 years ago
Translation
Yes, I wrote to them, but the answer is no bonos.
I don't want to be punished in other casinos, but if you gamble away 1000 euros at a time and don't win anything, you get a bonus, but they don't just take money, I don't think that's nice
Edited
Automatic translation:
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4 years ago
Dear Stefan,
I understand your point of vue, however, I’m afraid there’s not much we can do for you since you have been informed about unavailability of bonuses. I wish I could be of more help unfortunately; bonus offers are solely managed by the casinos. Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
