Adoniobet Casino - Player's experiencing difficulties with his withdrawal.

Hello Casino Guru team, I was wondering if you could assist me with a pending withdrawal at Adoniobet.

I registered with Adoniobet on December 10th, 2023. I deposited 100 dollars and, after some days struggling to play in the sports section (couldn't play there as it didn't recognize my logged-in session), I decided to play in the casino section with my 100 dollars. I spent some time playing in the casino, the 100 dollars were completely turned over and I was able to get to 112. So, I requested a withdrawal from December 16th 2023, and they have not paid me yet. It remains pending. In the online chat, they always ask for patience and they don't even answer my emails. Therefore, I would highly appreciate your assistance.

Thank you

Dear brianrojo77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Look, the only thing this house gives is problems. I registered and deposited wanting to play sports and I couldn't because I didn't recognize the session. Because of that, I decided, after a while of them not taking care of it, to play in the casino. And I managed to keep my 100 dollars and also earn 12. When I withdraw them, they ask me for documents by email so I can see what they ask for within the platform in my verification tab and upload what is necessary. But it turns out that when I try it this is the legend that comes up "No verification necessary."

But to complete my withdrawal I have to verify whether or not the platform tells me in the chat. And this is not possible because they never change my tab. They have told me to delete cookies, cache, etc. They told me that I have to wait for them to change it when they already asked me by email. I consider that what Adoniobet is doing to me is a clear symptom of psychological exhaustion. They ask you for documents but their platform is wrong. Wouldn't it be nice if they accepted my documents by email? since their platform is bad. The sports section didn't work, the verification tab didn't work but they didn't approve my payment without those documents. So how can I do it? Their site doesn't work and they don't handle email.

It should be noted that many times when I try to talk to them via chat, they close the session, making it impossible for me to continue the conversation for more than 5 minutes. And I must start the claim again with a different agent, having to explain everything again. It is a huge mental drain and all for 112 dollars. A shame, are they scammers? Because since I registered more than 20 days ago the only thing I have are problems

Thank you for the explanation. On the screenshot you posted here, the balance in the account is 0. Do I understand correctly that the $112 is shown in your withdrawal history? Could you please post the screenshot of it here as well?

Yes, it's been pending forever. Their last response by email was that I should verify my account, and the problem is the same as I already detailed. They never enable the tab. So what I did was send the documents via email. Obviously they never answered me and in the chat they do nothing but postpone me all the time. I leave you the image of my payment tab where it is reflected pending.

Thank you very much, brianrojo77, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, brianrojo77!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hello, thank you very much, I hope you can help me. I update a little and the news is the same, no one responds or takes charge. Only the chat that doesn't find out anything. I have asked that they cancel my withdrawal request until they verify my profile, so that 30 days do not pass and my request is lost without me having access to view it. And they have even denied me the cancellation of the retreat. That is to say, I have the money trapped both to play and to collect. I simply have to hope that one day this casino will have attention and verify my profile so that I can complete the payment. But they don't do it nor do they bother to solve it. I have a bad feeling that this casino scams its customers. They don't pay the slightest attention to resolving it. They just keep your money and that's it.

They can close, they have paid me. Thank you Casino Guru because I am sure that the mere fact of publishing here helps to release payments.

Dear brianrojo77,

I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system. 

I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Also, I would like to thank the casino for their assistance with the issue!

Best regards,

Pavel K

Casino Guru Team