Admiral Shark Casino - Player’s struggling to complete account verification.

I continuously tried to withdraw my money and I was rejected every time. They kept asking for more and more verification, passport, Picture of me holding passport, my card details, utility bill, pictures of my original deposit from my bank account ! And still no withdrawal !!! I closed my account after losing my money eventually, as I knew I would never get paid

Dear Chris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification? Do I understand correctly that your requested withdrawal is still being held by the casino even after the account closure?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

no they didn’t take the withdrawal at all, I requested it on 12/13 th February and that’s when the never ending request for numerous verification started !! I totally understand verification is required, as I have used online casinos before, but I have never had to jump through so many hoops ! I sent the details to them and re submitted my withdrawal 4 times and all were rejected, so I soon realised I was never going to see my winnings, so just gambled it on Wednesday night, as they don’t subtract it from my account when you request a withdrawal, in fact when I tried again on Wednesday, it said payable account blocked !

I know this is a road too no town, but really for information too you guys and anyone else considering using the site, as there verification process is ridiculous and totally unacceptable and far too much, they were never going to pay me !

thanks Chris

Once again, I’m sorry about your negative experience. Since you have played your winnings, I’m afraid, there is not much we can do for you. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Dear Chris,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.