AdmiralBet Casino IT - Player's requests are ignored by casino.

buongiorno, richiedo la chiusura per inattivita del mio account e pagamento del mio saldo rimanente da inizio anno al casino che però mi ignora completamente e non risponde neanche alle mie richieste

Dear alfinolino7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long you were a player of the casino and when was your last activity on the website?
• Is your casino account verified?
• Could you please share a screenshot of your last activity recorded on the website, with the link to the website visible?
• Does 1500€ represent your winnings in the casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

il mio conto si è verificato, non ho comunicazioni via email se non " il tuo conto è stato verificato ora puoi prelevare e depositare"

1500 euro in realta sono dei depositi non ancora giocati , il resto quello che potevo prelevare l'ho prelevato

ciao ce nessuno?

Thanks for your reply.

Could you please share a screenshot of your last activity recorded on the website, with the link to the website visible?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Have you contacted casino support regarding the issue? With what result?

Could you please advise why you deposited in the casino, if there was no gameplay activity?