Admiral Casino CZ - Player suspects unfair game payouts.

Hello, I only play the online game MULTI5 by Egaming. I play the game at Admiral, Magic Planet, Tokyo. The game Multi5 has completely changed in the last 20 days, constantly running the same non-winning (new) combinations. Previously, if I was ahead after three years of playing, now I am substantially behind in the last 20 days. The manufacturer must have presumably decreased the payout rate to possibly 50% at the operators' request. I believe that currently it is impossible to win at MULTI5 due to an unfair new software that constantly runs the same non-winning combinations, which were not seen in August. I know the game perfectly well, so I can state and feel this.

Dear kloboucek03,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

It's not just about luck, the multi5 game from egaming has new software where the same non-winning combination that didn't happen in mid-September keeps coming up. It is currently not possible to win at multi5. The game has high reviews and almost every online casino has multi5 in their top 5 as the most played game. I've been playing this game for 3 years and I knew almost every combination until mid-September, now there's a new one that keeps repeating. So reviews for this game can no longer be valid. The RTP win rate had to drop from 97% to 50%. It's a scam from Egaming.

Dear kloboucek03,

I'm really sorry but that has nothing to do with the casino but rather the game and provider itself. Also the provider may update and change their game anytime so if you are currently not satisfied with the game, I would simply recommend to play a different one.

The complaint will be now rejected as it is not casino related.

Best regards,

Nick