The player from the Czech Republic is highly dissatisfied with promotional offers. We rejected the complaint because the player didn't respond to our messages and questions.
It's terrible, I don't believe you and they didn't give me any bonus at all
Dear sanyifilippov,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you communicated the possibility to receive any bonus prior to depositing funds into your account? Could you please advise if you have activated any promotional offers in the past?
Please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela