The player from Austria has requested a withdrawal three days prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Abo Casino - Player’s withdrawal has been delayed.
Amount: €230
Abo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
2 years ago
Translation
The casino does not pay the payout I was told 24 hours since I've been waiting there for almost 3 days and in the chat they always say it has been forwarded to the specialist department. The answer will come in 2-3 hours but nothing happens
Automatic translation:
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2 years ago
Dear Lexy0904,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Good afternoon!
My presence here is not necessary yet, but I would like to note that the funds have already been sent to the player. At the moment, the payment depends on the speed of the transaction by the payment method.
Regards,
Team Abo.
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1 year ago
Translation
Receive money case can be closed, but I have to say that I had very unpleasant experiences in live chat and that the payout takes a long time
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Lexy0904, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
