Abo Casino - Player’s winnings haven’t been received yet.

This is not the first problem with withdrawal in this casino. I wanted to withdraw 5000 PLN. After there was not reply I turned to customer service. They informed my I have active bonus despite I ticked I dont want to receive any. I checked I dont have any bonuses and I was informed I have to cancel Potential tournement bonuses so I did. They still didnt pay. Then I was informed I have to pay selfie but my account was refused long time ago including selfie. My request was cancelled. I repeated reguest and they cancelled it again because of to big amount. Despite information in Mifinity casino section I can withdraw 5000 they said I can withdraw only 4700 because of exchange rate which they dont publish anywhere. I decreased my request by they didnt pay. Never ending excuses and pretexts.

Dear Plbloke,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Greetings, gentlemen.

Although my presence is not required at this stage, I would like to clarify a few points and also show that we care about your complaints.

As far as I know, you had two withdrawal requests. One was rejected due to exceeding the limits, but in general, the issue was resolved. At the moment, as far as I see now, you have 332 PLN on your balance, which are waiting for withdrawal. So there should not be any problems.

Dear Plbloke,

Have you received your withdrawal from the casino yet?

Yes, I received my withdrawal and suspended my account. Thanks for your help

Awesome news, Plbloke. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.