Abo Casino - Player’s struggling to withdraw his winnings.

Dear Luca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

Since I haven’t found any information about 8,000 DOGE being the minimum withdrawable amount could you please advise if you have tried communicating this issue with the casino directly? If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards, Petronela 

Additional comments from the player:

"Good morning, the Abo casino continues to take time saying that I will be contacted by the technical department but I have never received any emails, promotions, payment or registration and they have confirmed in chat several times that my email is confirmed and that the procedure of the department is it possible that they do not know how to say anything? It is useless to write withdrawals in instant crypto if they then play these games hoping that the player will play everything as soon as I have other news I contact you for the moment no teasing and that's it Greetings Luca M ******** Sent by iPhone"

Thank you very much, Luca, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Luca,

I looked at your complaint and will do my best to help you. I would like to invite Abo Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal? The payment limit on your site says the minimum withdrawal by Dogecoin is 0.1 XDG.

Greetings, Mondolax!

I'm sorry about the situation, I'm sure it's some kind of misunderstanding.

Already forwarded your complaint to work.

Now we'll figure it out, and I'll get back to you with an answer right away.

We have already made a fix to the system. Apparently, there was some technical error in completing the withdrawal form.

The minimum withdrawal amount is now 0.1 DOG.

Dear Luca,

try to make a withdrawal request and let me know if it works, please.

Hello yes I have made the withdrawal request and I am waiting for confirmation from the financial department as soon as the withdrawal is completed I only communicate here immediately

Good evening I received my withdrawal I thank all the casino guru staff who assisted me in this affair and casino Abo who resolved the matter in a professional and timely manner their score is deserved thanks to all

Dear Luca,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru